OnePlus confirms Nord 2 explosion was an 'isolated incident'

Dhruv Bhutani / Android Authority

TL;DR

• A user’s five-day-old OnePlus Nord 2 allegedly exploded while she was cycling.
• Images posted by the woman’s husband show a badly burnt phone.
• OnePlus is currently investigating the incident.

Update: August 2, 2021 (11:18 AM ET):  OnePlus has shared another emailed statement with Android Authority about the OnePlus Nord 2 explosion incident reported in the original article below. The company explained that the phone wasn’t defective and this was an isolated occurence. You can read OnePlus’ complete statement below:

Our top priority is the health and safety of our customers. We reached out to the concerned user immediately after hearing about this incident and initiated a thorough internal investigation. The results indicate that the damage to this device was caused by an isolated incident involving external factors and not due to any manufacturing or product issue. However, we remain in close touch with this user and have offered our support to address their concerns and ensure their wellbeing.

We would like to assure our customers that our products undergo thorough quality and safety tests, including various levels of pressure and impact tests, to ensure they are up to industry-leading standards and remain safe to use

Original article: August 2, 2021 (3:22 AM ET): In a bizarre and potentially dangerous incident, a woman’s brand new OnePlus Nord 2 apparently exploded inside her phone sling while she was cycling.

The alleged explosion was reported by the woman’s husband, Ankur Sharma, on Twitter.

“Today morning around 6 AM IST, my wife went out for cycling with her new OnePlus Nord 2 (5days old) in her sling. All of a sudden phone blasted and smoke started coming out of it. Due to this blast, she met with an accident. She is in trauma after this incident,” Sharma’s now-deleted tweet read at the time.

An eagle-eyed Twitter user was able to grab a screenshot of Sharma’s tweet describing the incident. As you can see from the screenshot below, Sharma also attached some images of a burnt phone, allegedly the OnePlus Nord 2.

The OnePlus Support account replied to Sharma’s tweet saying that the company was “gutted” to hear about the experience. Sharma followed with a response saying that OnePlus has acknowledged the issue and has “already started testing.”

Ankur Sharma

Meanwhile, OnePlus confirmed that the company has reached out to Sharma and is currently investigating the alleged Nord 2 explosion. The company emailed the following statement to Android Authority.

We take such incidents seriously. Our team has already reached out to the user and is investigating this further.

We also reached out to Sharma on Twitter to verify his complaint and get more information about the incident. However, we haven’t yet heard from him. Given the tweet was deleted for some unexplained reason, we’re unsure if the user will be willing to discuss the apparent incident.

The alleged explosion of the Nord 2 has created quite a buzz on Reddit, with people wondering whether the phone is safe to use or not. However, it should be noted that the authenticity of the incident hasn’t been verified by the company yet.

We’ll update this article If and when we get some more information on the matter from OnePlus or the user themselves.

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